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How it works

Eight stages. Zero guesswork.

You always know what happens next and what it costs. Nothing starts without a signed scope and a deposit, and nothing launches without your approval.

Deposit received301 redirects mappedLaunch set for Tuesday

You get a straight answer, fast

Lead

Tell us what your business does and what you need. You hear back within one business day with an honest view of whether we are the right fit, a price range, and how soon we could start. No pressure and no sales sequence.

We learn how your business actually works

Discovery

A 30 to 45 minute call about your customers, what you sell, and what your current site fails to do. We look at what you have now and what your competitors are doing. You come away knowing exactly what would get built, whether or not you go ahead.

Everything agreed in writing first

Proposal

You get the full scope, timeline and price in writing, including what is not included, so there are no surprise invoices later. A 50% deposit books your place in the schedule and the start date is confirmed the day it clears.

You see it before it gets built

Design

We lay out the pages and design your homepage first, so you can react to something real instead of a description. Nothing gets built until you approve the look in writing, and two rounds of changes are included.

Watch it come together on a private link

Build

Your site gets built on a private preview link you can open any time to see progress. Forms, booking and anything else that has to work is wired up and tested, and every page is written so search engines can find it.

Everything gets tested before anyone sees it

QA & Review

We check the site on real phones and every major browser, click every link, and submit every form. You get one round to send back changes as a single list, and nothing goes live until you say it is ready.

Going live without the drama

Launch

We back up your old site, move the domain across, and keep your existing links working so nothing you have earned in Google gets lost. Launches happen early in the week, never on a Friday. You get a short walkthrough video and every login handed over.

Looked after every month

Care Plan

Websites break quietly: plugins go out of date, forms stop sending, pages get slower. Every month we update, back up and check yours, make the small changes you ask for, and send a short report on what changed and how the site performed. Cancel any time after three months.

After launch

The maintenance rhythm.

Care plan sites are looked after on a fixed schedule. The dot on each dial goes round faster for the jobs that happen more often.

Every week

  • Check uptime alerts and form deliverability
  • Apply security updates
  • Confirm backups ran

Every month

  • Full update pass with a visual check afterwards
  • Content edits from client requests
  • Performance and SEO snapshot
  • Send monthly report and invoice

Every quarter

  • Restore-test one backup
  • Review analytics with the client
  • Verify domain and SSL renewal dates
  • Pitch one upgrade

Every year

  • Domain and hosting renewal
  • Design and accessibility refresh review
  • Renew the care plan

Ready for stage one?

Send an estimate request and you’ll hear back within one business day.

Start an estimate